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Frequently Asked Question
Product Information
How do I care for my jewelry?
Follow our care guide: store them in the ziplock pouch provided, clean them after use or occasionally with the cloth we provide, avoid direct contact with body lotion, perfume, or harsh chemicals, and remove them while working out, swimming, or sleeping. Always remember, let Dulc be the last thing you put on and the first thing you take off
What materials are used in your jewelry?
We use high-quality materials like 925 sterling silver, mother of pearl, and crystals. Each piece is designed to be both elegant and durable.
Do you offer custom designs or engraving?
At the moment, we don’t offer custom designs or engraving, but stay tuned! We may introduce this service in the future.
Order Information
What is your return policy?
You can return your order within 14 days of delivery, as long as the item is unworn, in its original condition, and includes all tags and packaging. Shipping charges will be deducted if the product has already been dispatched and the refund amount will be credited to the original payment method within a week.
How long does shipping take?
Shipping times depend on your location. Typically, orders within INDIA take 3-5 business days, while international orders may take 7-14 days. You will receive a tracking number once your order has shipped.
Can I track my order?
Yes! Once your order has been dispatched, you will receive an email with a tracking number to keep an eye on your shipment.
Payment & Shipping
What payment methods do you accept?
We accept major credit cards, PayPal, and [mention any other payment options you offer
How long does shipping take?
Shipping times depend on your location. Typically, orders within [your country] take 3-5 business days, while international orders may take 7-14 days. You will receive a tracking number once your order has shipped.
Can I track my order?
Yes! Once your order has been dispatched, you will receive an email with a tracking number to keep an eye on your shipment.
Payment and Shipping
What payment methods do you accept?
We accept major credit cards, PayPal, and [mention any other payment options you offer
Do you ship internationally?
Yes, we offer worldwide shipping! Shipping fees and times may vary based on your location.
Customer Service
What if I received a damaged item?
If your item arrives damaged, please contact us immediately with a photo of the damage, and we’ll help you with a replacement or refund.
How do I contact customer service?
You can reach us through email at dulc925silver@gmail.com or via our contact form on the website. We’ll get back to you as soon as possible
Couldn't Find Your Answers?
We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.